Section 1 - Warranty Terms
This warranty applies exclusively to the original purchaser and is non-transferable, whether to heirs, subsequent owners, or others. No statement, written or verbal, by LORAVEN beyond the terms outlined herein shall constitute a warranty.
If you believe you have a warranty claim, please contact us by emailing customer@loraven.com. Ensure you provide the following details:
• A copy of your original order confirmation
• The item number and quantity of the defective product(s)
• A detailed description of the issue
• Photos or videos clearly showing the defect
Faucets – Kitchen, Bathroom, Shower
Non-Electronic Faucets:
• 5-Year Limited Warranty (residential) and 2-Year Limited Warranty (commercial) on the structure and finish.
• 5-Year Limited Warranty (residential) and 2-Year Limited Warranty (commercial) on the cartridge.
• 5-Year Limited Warranty (residential) and 2-Year Limited Warranty (commercial) on mechanical components, including sprayhead assemblies, aerators, restrictors, backflow preventers, sprayer hoses, and braided supply hoses (nylon, silicone, and stainless steel).
Electronic Faucets:
• 5-Year Limited Warranty (residential) and 2-Year Limited Warranty (commercial) on the structure, finish, electronic parts, and cartridge.
• 5-Year Limited Warranty (residential and commercial) on mechanical components, including braided supply hoses and LED functions.
Faucet Accessories:
• 5-Year Limited Warranty (residential and commercial) on drains, sink strainers, soap dispensers, and escutcheon plates.
Section 2 - Warranty Agreement and Restrictions
LORAVEN warrants that its products are free from defects in material, workmanship, and function under normal use during the specified warranty period. “Normal Use” requires adherence to the installation, operation, and maintenance instructions provided with the product.
If a product covered by this warranty is found to be defective under normal residential use, LORAVEN will, at its discretion, repair, replace, or make appropriate adjustments at no cost to the purchaser. This warranty does not cover labor, installation, or removal costs. LORAVEN’s liability is limited to the purchase price of the product.
This warranty does not cover:
• Misuse, mishandling, or neglect
• Accidents or natural disasters (e.g., floods, earthquakes)
• Improper installation or maintenance
• Damage from abrasive cleaners, harsh chemicals, or outdoor exposure
• Modifications or unauthorized repairs
• Normal wear and tear, including scratches, stains, or gloss reduction over time
Disclaimer
This warranty is provided in place of all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. LORAVEN is not liable for indirect, special, incidental, or consequential damages, including loss of profit or reputation.
This warranty covers manufacturing defects in LORAVEN products installed in residential settings. Proper care and maintenance are required to retain warranty coverage. For additional details or assistance, please contact customer@loraven.com.